WE CARE
We welcome your comments, suggestions and details of satisfaction or dissatisfaction about the service you have experienced when contacting us or using any of our products or services.
· We would like to hear if a particular member of staff has provided you with exceptional service.
· We use information received from your customer comments and complaints to improve our services and products.
· We deal with all comments and complaints seriously and impartially.
· We will not treat you differently because you have made a complaint.
· We aim to respond to you promptly, regardless of the subject matter or the way in which you contact us.
HOW TO MAKE A COMMENT OR COMPLAINT
· By emailing us at info@positiveenglishacademy.com
· By calling us on +20 (0)1004992571
· By post to, 44 Al Ahram Street, Heliopolis, Cairo.