We care

We welcome your comments, suggestions and details of satisfaction or dissatisfaction about the service you have experienced when contacting us or using any of our products or services.

·        We would like to hear if a particular member of staff has provided you with exceptional service.

·        We use information received from your customer comments and complaints to improve our services and products.

·     We deal with all comments and complaints seriously and impartially.

·        We will not treat you differently because you have made a complaint.

·        We aim to respond to you promptly, regardless of the subject matter or the way in which you contact us.

HOW TO MAKE A COMMENT OR COMPLAINT

·        By emailing us at  info@positiveenglishacademy.com

·        By calling us on +20 (0)1004992571

·        By post to, 44 Al Ahram Street, Heliopolis, Cairo.